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1.  Which of the following is NOT a part of quality?

   A) Fitness for use
   B) Conformance to requirements
   C) Value to the sponsor
   D) Customer satisfaction
   

2.  What are three tools used in Quality Control Process:

   A) A. Benchmarking, Cost of Quality (COQ) and Cause and Effect Diagram
   B) B. Cost of Quality (COQ), Cause and Effect Diagram and Control Charts
   C) C. Control Charts, Flowcharting and Process Analysis
   D) D. Pareto Chart, Control Charts and Cause and Effect Diagram
   

3.  The zero defects concept:

   A) A. is a performance standard for management
   B) B. is a motivational technique that promotes "doing it right the first time"
   C) C. is used by management to communicate to all employees that everyone should do things right the first time
   D) D. A and C
   

4.  You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.

   A) Quality Control
   B) Quality assurance
   C) Plan Quality
   D) All of the above
   

5.  Quality assurance is:

   A) A. top management's intention regarding quality
   B) B. functions determining implementation of the quality policy
   C) C. actions to provide confidence of satisfying quality requirements
   D) D. responsibilities and processes which implement quality management