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1.  The zero defects concept:

   A) A. is a performance standard for management
   B) B. is a motivational technique that promotes "doing it right the first time"
   C) C. is used by management to communicate to all employees that everyone should do things right the first time
   D) D. A and C
   

2.  Which of the following is NOT a part of quality?

   A) Fitness for use
   B) Conformance to requirements
   C) Value to the sponsor
   D) Customer satisfaction
   

3.  3 sigma is equal to ______ percentage of fall between two control limits.

   A) 99.99%
   B) 99.73%
   C) 95.46%
   D) 68.26%
   

4.  You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.

   A) Quality Control
   B) Quality assurance
   C) Plan Quality
   D) All of the above
   

5.  You are the project manager and you meet with your project team to ensure the project is completed with no deviations from the project requirements.This is part of?

   A) Quality Control
   B) Quality assurance
   C) Plan Quality
   D) All of the above