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1.  The pillars of quality is (are) :

   A) A. Quality is free
   B) B. Doing it right the first time
   C) C. Zero defects
   D) D. B and C
   

2.  Which of the following is NOT a part of quality?

   A) Fitness for use
   B) Conformance to requirements
   C) Value to the sponsor
   D) Customer satisfaction
   

3.  The zero defects concept:

   A) A. is a performance standard for management
   B) B. is a motivational technique that promotes "doing it right the first time"
   C) C. is used by management to communicate to all employees that everyone should do things right the first time
   D) D. A and C
   

4.  What are three tools used in Quality Control Process:

   A) A. Benchmarking, Cost of Quality (COQ) and Cause and Effect Diagram
   B) B. Cost of Quality (COQ), Cause and Effect Diagram and Control Charts
   C) C. Control Charts, Flowcharting and Process Analysis
   D) D. Pareto Chart, Control Charts and Cause and Effect Diagram
   

5.  Quality assurance is:

   A) A. top management's intention regarding quality
   B) B. functions determining implementation of the quality policy
   C) C. actions to provide confidence of satisfying quality requirements
   D) D. responsibilities and processes which implement quality management