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1.  The pillars of quality is (are) :

   A) A. Quality is free
   B) B. Doing it right the first time
   C) C. Zero defects
   D) D. B and C
   

2.  You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.

   A) Quality Control
   B) Quality assurance
   C) Plan Quality
   D) All of the above
   

3.  Which is not a tool used in Quality Planning process :

   A) A. Cost-Benefit Analysis
   B) B. Benchmarking
   C) C. Design of Experiments
   D) D. Process Analysis
   

4.  Quality assurance is:

   A) A. top management's intention regarding quality
   B) B. functions determining implementation of the quality policy
   C) C. actions to provide confidence of satisfying quality requirements
   D) D. responsibilities and processes which implement quality management
   

5.  The zero defects concept:

   A) A. is a performance standard for management
   B) B. is a motivational technique that promotes "doing it right the first time"
   C) C. is used by management to communicate to all employees that everyone should do things right the first time
   D) D. A and C