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A) A. is a performance standard for management
B) B. is a motivational technique that promotes "doing it right the first time"
C) C. is used by management to communicate to all employees that everyone should do things right the first time
D) D. A and C
A) A. Quality is free
B) B. Doing it right the first time
C) C. Zero defects
D) D. B and C
A) Fitness for use
B) Conformance to requirements
C) Value to the sponsor
D) Customer satisfaction
A) A. Cost-Benefit Analysis
B) B. Benchmarking
C) C. Design of Experiments
D) D. Process Analysis
A) A. top management's intention regarding quality
B) B. functions determining implementation of the quality policy
C) C. actions to provide confidence of satisfying quality requirements
D) D. responsibilities and processes which implement quality management