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1.  The zero defects concept:

   A) A. is a performance standard for management
   B) B. is a motivational technique that promotes "doing it right the first time"
   C) C. is used by management to communicate to all employees that everyone should do things right the first time
   D) D. A and C
   

2.  Quality assurance is:

   A) A. top management's intention regarding quality
   B) B. functions determining implementation of the quality policy
   C) C. actions to provide confidence of satisfying quality requirements
   D) D. responsibilities and processes which implement quality management
   

3.  The pillars of quality is (are) :

   A) A. Quality is free
   B) B. Doing it right the first time
   C) C. Zero defects
   D) D. B and C
   

4.  Which is not a tool used in Quality Planning process :

   A) A. Cost-Benefit Analysis
   B) B. Benchmarking
   C) C. Design of Experiments
   D) D. Process Analysis
   

5.  3 sigma is equal to ______ percentage of fall between two control limits.

   A) 99.99%
   B) 99.73%
   C) 95.46%
   D) 68.26%